Refund & Cancellation Policy
We believe in transparent billing and dispute resolution. Here is how we handle refunds and cancellations at WhiteBoardZone.
Last updated: October 13, 2026
1. Cancellation Policy
Timeframes and rules regarding service and order cancellation requests.
Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the digital service has already been provisioned, accessed, or active classroom hours have been consumed.
2. Refund Eligibility
Criteria and valid scenarios for issuing full or partial refunds.
Refunds are applicable only in cases where the platform service is proven to be defective, significant technical outages prevented usage, or if we fail to deliver the promised feature tier. You must report any issues to our customer support team within 3 days of occurrence.
3. Non-Refundable Items & Services
Digital goods, custom whiteboards, and consumed billing cycles.
Please note that certain items and services are completely exempt from refunds. This includes downloaded digital goods, custom domain setup fees, API usage credit packs, and subscription services that have already been utilized during the active billing cycle.
4. Refund Processing & Timelines
Bank settlement timelines and automated reversal processes.
Once your cancellation/refund request is inspected and approved, a credit will automatically be applied to your original method of payment (Credit Card, UPI, Net Banking, etc.) within 5 to 7 business days, depending on your bank or payment provider.
5. Late or Missing Refunds
Troubleshooting steps if your refund has not reflected in your statement.
If you haven't received a refund after 7 business days, first check your bank statement. Then contact your credit card company or bank, as there is often standard processing time before a refund is officially posted. If issues persist, please contact our billing team.
6. How to Initiate a Request
Required documentation and submission instructions.
To initiate a cancellation or request a refund, please reach out to our billing support team directly at whiteboardzone26@gmail.com. Please include your Order ID, transaction reference, account email, and detailed reason for the request.
Billing & Payment Support
For any questions regarding billing disputes, refund requests, or payment issues, our dedicated support team is ready to assist you.